RETURN & REFUND POLICY

Page Updated (effective date): 5 July 2026

Operated by Steven Patrick Sim t/a The Tartan Artisan®

Governing Law: Scotland | Compliance Framework: CRA 2015 & CCR 2013

 

 

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1. Purpose of This Policy

This policy explains your rights to cancel, return, or receive a refund when purchasing from The Tartan Artisan® through thetartanartisan.com, tartan.love, or project domains such as TARTAN250.

We want you to be delighted with every item you receive.

 

 

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2. Our Fulfilment Routes

Each category has slightly different return conditions, outlined below.

Additional 5 July 2026 note: specialist framed Declaration artworks, including the Declaration of Arbroath Fine-Art 3D Facsimile — 7th Centennial Edition and Declaration Gold Metallic Print Editions, have separate cancellation and deposit terms because they may involve reserved edition allocation, order-specific finishing, certification, framing, specialist handling, collection, local delivery, or custom delivery quoting.

 

 

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3. Your Right to Cancel (Consumer Contracts Regulations 2013)

For non-custom goods purchased online, you may cancel within 14 days of receiving your order.

You must notify us in writing at enquiries@thetartanartisan.com before returning the item.

Exceptions:

• Made-to-Measure Kilts and custom print-on-demand products are bespoke and therefore exempt once production has begun, unless faulty or not as described (CCR Reg 28(1)(b)).

• Digital downloads or personalised artworks are also exempt after file delivery.

• Specialist framed Declaration artworks and deposit/reservation orders may be cancellable before production, allocation, certification, bespoke finishing, framing, or other committed work begins. Once order-specific work has begun, cancellation may be limited and any refund may be reduced or refused to reflect costs already committed, subject always to your statutory rights if the item is faulty, damaged, or not as described.

 

 

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4. Eligibility for Returns

To be eligible for a refund or exchange, items must be:

• Unused, in original condition and packaging.
• Returned within the time frame stated below.
• Accompanied by proof of purchase or order number.

We reserve the right to refuse returns that do not meet these conditions.

 

 

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5. Return Windows & Procedures

a. Studio Items (Stock Products)

• Return within 30 days of delivery.
• Buyer pays return postage unless item is faulty.
• Refund issued to original payment method within 7 days of receipt and inspection.

b. Made-to-Measure Kilts

• Once fabric is cut or production begins, the order cannot be cancelled.
• If a kilt is defective or incorrectly sized due to our error, we will repair, replace, or refund as appropriate.
• Returns must be requested within 7 days of delivery.

c. Fine-Art Prints (theprintspace)

• Report damage or printing faults within 7 days of receipt to enquiries@thetartanartisan.com.
• Provide photos of the issue and packaging.
• Replacements are printed and dispatched by Print Space Studios Limited at no extra cost.
• Refunds only offered if a replacement is not possible.

d. Print-on-Demand Items (Contrado Imaging Ltd)

• As each item is made to order, returns are accepted only for defective products or production errors.
• Notify within 14 days of delivery.
• Where a manufacturing fault is confirmed, Contrado will repair, replace, or refund.

e. Specialist Framed Declaration Artworks and Deposit Orders

• This category includes Declaration 3D Fine Art Facsimiles, Declaration Gold Metallic Print Editions, and other order-specific framed Declaration artworks.
• Where a reservation deposit is offered, the deposit secures the order, production place, and/or edition allocation. For the Declaration of Arbroath Fine-Art 3D Facsimile — 7th Centennial Edition, the current deposit option may be £440 due at checkout, with the remaining balance due before completion, collection, delivery, or fulfilment. At the current £1,320 product price, this means a £880 remaining balance before any agreed delivery or custom shipping charge.
• If you cancel before production, allocation, certification, bespoke finishing, framing, or other committed work begins, we will normally refund the deposit or part-payment, less any unavoidable payment processing or administration cost that cannot be recovered.
• Once production, allocation, certification, bespoke finishing, framing, specialist packing, or other order-specific work has begun, deposits and part-payments are not automatically refundable. Any refund will be considered case by case, taking account of costs already committed, work already completed, reserved edition allocation, and whether the artwork can reasonably be reallocated or resold.
• If you do not pay the remaining balance after reasonable reminders, we may cancel the order, release the reserved piece or edition number, and retain all or part of the deposit to cover committed costs and lost production time.
• No framed Declaration artwork will be released for collection, delivery, dispatch, or fulfilment until the full balance and any agreed delivery, packing, insurance, or custom shipping charge has been paid.
• This does not affect your statutory rights if the item is faulty, damaged in transit, or not as described.

 

 

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6. Return Addresses

• Studio Products & Kilts:
  The Tartan Artisan® Studio, Arbroath, Angus, Scotland.

• Fine-Art Prints:
  Handled directly by Print Space Studios Limited (London / Düsseldorf / Los Angeles).

• Contrado Products:
  Processed through Contrado Imaging Ltd, London W10 5BE.

Always email enquiries@thetartanartisan.com first to obtain confirmation and instructions.

 

 

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7. Refund Process

• Once your return is received and inspected, we’ll email to confirm approval or rejection.
• Approved refunds are processed to your original payment method within 7 business days.
• For deposit or part-payment orders, approved refunds may relate to the deposit, the balance, or both, depending on the stage reached and the amount already paid.
• Original outbound shipping costs are refunded only if the item was faulty or cancelled under the 14-day rule.
• Depending on your bank or payment provider, funds may take up to 10 days to appear.

 

 

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8. Exchanges

Where stock allows, we can offer exchanges for Studio items. Please contact us to arrange availability and return labels.

 

 

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9. Damaged or Faulty Goods

If an item arrives damaged:

1. Retain all packaging and take photos of the damage.
2. Email enquiries@thetartanartisan.com within 7 days of delivery.
3. We will liaise with the relevant courier or fulfilment partner to resolve the issue promptly.

We take responsibility for ensuring products reach you in perfect condition.

 

 

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10. Gifts & Third-Party Purchases

If you received a product as a gift, the refund will be issued to the original purchaser.

We may issue a credit note at our discretion.

 

 

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11. Shipping Costs for Returns

• You are responsible for the cost of returning items unless the product is faulty or incorrect.
• We recommend using a tracked service; we cannot accept liability for goods lost in transit.

 

 

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12. International Returns

For orders outside the UK:

• Mark the package “Returned Goods — No Commercial Value.”
• Customs fees incurred by failure to mark correctly will be deducted from any refund.

 

 

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13. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other mandatory consumer protection that applies to your purchase.

Short-Term Right to Reject: Within 30 days of purchase, you may reject faulty goods and receive a full refund, regardless of usage, provided the fault was not caused by you.

After the initial 30 days, your rights include requesting a repair or replacement. If this is unsuccessful, you may then be entitled to a partial or full refund.

Refunds must be given without undue delay and in any event within 14 days of us agreeing that you are entitled to one. Refunds will be made using the same payment method you used originally.

Return Shipping Costs: If goods are faulty, we will cover reasonable return costs. For non-faulty goods, you are responsible for return shipping.

 

 

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14. Contact for Returns

Returns Department

The Tartan Artisan® Studio, Arbroath, Angus, Scotland

✉ enquiries@thetartanartisan.com

 

 

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15. Changes to This Policy

We may update this policy from time to time to reflect changes in law or operations.

The latest version will always be published on this page and dated at the top.

 

 

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End of Return & Refund Policy

(This policy forms part of The Tartan Artisan® legal framework and applies to all domains including TARTAN250 and Tartan.LOVE.)