Login

Country

Cart

Your cart is empty

RETURN & REFUND POLICY

Page Updated (effective date): 9 October 2025
Operated by Steven Patrick Sim t/a The Tartan Artisan®
Governing Law: Scotland | Compliance Framework: CRA 2015 & CCR 2013

 

 

1. Purpose of This Policy

This policy explains your rights to cancel, return, or receive a refund when purchasing from The Tartan Artisan® through thetartanartisan.com, tartan.love, or project domains such as TARTAN250.

We want you to be delighted with every item you receive.

 

 

2. Our Four Fulfilment Route

Returns and Refund responsive image


Each category has slightly different return conditions, outlined below.

 

 

3. Your Right to Cancel (Consumer Contracts Regulations 2013)

For non-custom goods purchased online, you may cancel within 14 days of receiving your order.

You must notify us in writing at enquiries@thetartanartisan.com before returning the item.

Exceptions:

  • Made-to-Measure Kilts and custom print-on-demand products are bespoke and therefore exempt once production has begun, unless faulty or not as described (CCR Reg 28(1)(b)).

  • Digital downloads or personalised artworks are also exempt after file delivery.

 

 

4. Eligibility for Returns

To be eligible for a refund or exchange, items must be:

  • Unused, in original condition and packaging.
  • Returned within the time frame stated below.
  • Accompanied by proof of purchase or order number.

We reserve the right to refuse returns that do not meet these conditions.

 

 

5. Return Windows & Procedures

a. Studio Items (Stock Products)

  • Return within 30 days of delivery.
  • Buyer pays return postage unless item is faulty.
  • Refund issued to original payment method within 7 days of receipt and inspection.

b. Made-to-Measure Kilts

  • Once fabric is cut or production begins, the order cannot be cancelled.
  • If a kilt is defective or incorrectly sized due to our error, we will repair, replace, or refund as appropriate.
  • Returns must be requested within 7 days of delivery.

c. Fine-Art Prints (theprintspace)

  • Report damage or printing faults within 7 days of receipt to enquiries@thetartanartisan.com.
  • Provide photos of the issue and packaging.
  • Replacements are printed and dispatched by Print Space Studios Limited at no extra cost.
  • Refunds only offered if a replacement is not possible.

d. Print-on-Demand Items (Contrado Imaging Ltd)

  • As each item is made to order, returns are accepted only for defective products or production errors.
  • Notify within 14 days of delivery.
  • Where a manufacturing fault is confirmed, Contrado will repair, replace, or refund.

 

 

6. Return Addresses

  • Studio Products & Kilts:
    The Tartan Artisan® Studio, Arbroath, Angus, Scotland.

  • Fine-Art Prints:
    Handled directly by Print Space Studios Limited (London / Düsseldorf / Los Angeles).

  • Contrado Products:
    Processed through Contrado Imaging Ltd, London W10 5BE.

Always email enquiries@thetartanartisan.com first to obtain confirmation and instructions.

 

 

7. Refund Process

  • Once your return is received and inspected, we’ll email to confirm approval or rejection.
  • Approved refunds are processed to your original payment method within 7 business days.
  • Original outbound shipping costs are refunded only if the item was faulty or cancelled under the 14-day rule.
  • Depending on your bank or payment provider, funds may take up to 10 days to appear.

 

 

8. Exchanges

Where stock allows, we can offer exchanges for Studio items. Please contact us to arrange availability and return labels.

 

 

9. Damaged or Faulty Goods

If an item arrives damaged:

  1. Retain all packaging and take photos of the damage.
  2. Email enquiries@thetartanartisan.com within 7 days of delivery.
  3. We will liaise with the relevant courier or fulfilment partner to resolve the issue promptly.

We take responsibility for ensuring products reach you in perfect condition.

 

 

10. Gifts & Third-Party Purchases

If you received a product as a gift, the refund will be issued to the original purchaser.

We may issue a credit note at our discretion.

 

 

11. Shipping Costs for Returns

  • You are responsible for the cost of returning items unless the product is faulty or incorrect.
  • We recommend using a tracked service; we cannot accept liability for goods lost in transit.

 

 

12. International Returns

For orders outside the UK:

  • Mark the package “Returned Goods — No Commercial Value.”
  • Customs fees incurred by failure to mark correctly will be deducted from any refund.

 

 

13. Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

Short-Term Right to Reject: Within 30 days of purchase, you may reject faulty goods and receive a full refund, regardless of usage, provided the fault was not caused by you.

After the initial 30 days, your rights include requesting a repair or replacement. If this is unsuccessful, you may then be entitled to a partial or full refund.

Refunds must be given without undue delay and in any event within 14 days of us agreeing that you are entitled to one. Refunds will be made using the same payment method you used originally.

Return Shipping Costs: If goods are faulty, we will cover reasonable return costs. For non-faulty goods, you are responsible for return shipping.

 

 

14. Contact for Returns

Returns Department

The Tartan Artisan® Studio, Arbroath, Angus, Scotland

✉ enquiries@thetartanartisan.com

 

 

15. Changes to This Policy

We may update this policy from time to time to reflect changes in law or operations.

The latest version will always be published on this page and dated at the top.

 

 

End of Return & Refund Policy

(This policy forms part of The Tartan Artisan® legal framework and applies to all domains including TARTAN250 and Tartan.LOVE.)