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SHIPPING & DELIVERY POLICY

Page Updated (effective date): 5 July 2026
Operated by Steven Patrick Sim t/a The Tartan Artisan®
Governing Law: Scotland | Compliance Framework: CRA 2015 & E-Commerce Regulations 2002

 

 

1. Purpose of This Policy

This Shipping & Delivery Policy explains how we handle order dispatch, delivery times, shipping fees, tracking, and customs procedures for all purchases made through thetartanartisan.com, tartan.love, tartan.art, and associated project domains such as TARTAN250.

Our goal is to ensure every parcel — whether shipped from our studio or a trusted partner — reaches you safely, efficiently, and beautifully packaged.

Important framed-artwork checkout note: if checkout shows Customer collection from Aizle Framing, Balfron, Customer collection only from Aizle Framing, Balfron, or a similar £0.00 / “FREE” shipping line, this means customer collection by appointment only. It does not mean free delivery. Eligible local/regional postcodes may also be offered Aizle local/regional framed artwork delivery at £49. Other delivery arrangements require a custom quote before dispatch.

 

 

2. Our Fulfilment Channels

Fulfilment route summary

Studio fulfilment

Description: Direct shipping from the Arbroath studio.

Typical products: scarves, ties, heritage artworks and selected stock items.

Dispatch location: Arbroath, Scotland.

Made-to-measure kilts

Description: custom garments produced in collaboration with Glenisla Kilts.

Typical products: bespoke kilts and Highland-wear accessories.

Dispatch location: Scotland.

Fine-art prints — theprintspace

Description: automated fine-art printing, mounting and framing where applicable.

Typical products: Star-Spangled Banner Fine Art Editions and selected limited prints.

Dispatch location: UK / EU / US labs.

Print-on-demand — Contrado Imaging Ltd

Description: made-to-order textile and gift items.

Typical products: bags, wallets, fabrics, accessories and selected homeware.

Dispatch location: London, UK.

Aizle Framing / specialist framed artwork

Description: collection by appointment, local/regional Aizle delivery where offered at checkout, or custom delivery quote.

Typical products: Declaration 3D Fine Art Facsimiles and Declaration Gold Metallic Print Editions.

Dispatch / collection location: Balfron, Scotland.


Each route follows specific procedures detailed below.

 

 

3. Specialist Framed Declaration Artworks

Framed Declaration artworks, including Declaration 3D Fine Art Facsimiles and Declaration Gold Metallic Print Editions, require specialist handling. Depending on the product, size, destination, insurance requirements, and safe handling arrangements, checkout may offer local/regional Aizle delivery, collection from Aizle Framing by appointment, or a custom delivery quote arranged before dispatch.

  • Local / regional Aizle delivery: for eligible UK postcode areas, checkout may show Aizle local/regional framed artwork delivery at £49. This option is available only where specialist delivery from Aizle Framing, Balfron is practical.
  • Collection from Aizle Framing: framed Declaration artworks may be collected from Aizle Framing, Balfron, by appointment only, where this option is offered at checkout. If checkout shows this as £0.00 or “FREE”, this means there is no delivery charge because the customer is collecting the artwork; it does not mean free delivery.
  • Custom delivery quotes: if the £49 Aizle delivery option does not appear for your address, please contact The Tartan Artisan® before ordering so that a custom delivery quote can be considered. Any agreed custom delivery, packing, insurance, or courier charge must be paid before dispatch or delivery.
  • International enquiries: overseas shipping for framed Declaration artworks is not offered automatically at checkout. International customers should contact us before ordering so that packing risk, courier options, insurance, destination rules, and costs can be reviewed individually.

This section applies only to framed Declaration artworks and does not replace the separate delivery arrangements for kilts, theprintspace prints, Contrado products, or smaller studio-shipped items.

Where a framed Declaration artwork is reserved with a deposit or part-payment, the remaining balance and any agreed delivery charge must be paid before the item is released, collected, delivered, dispatched, or fulfilled.

 

 

4. Order Processing

  • Orders placed through Shopify are acknowledged by email immediately.
  • Dispatch typically occurs within 1–3 business days for stock items; custom or bespoke items vary.
  • Production timelines for kilts, specialist framed Declaration artworks, and made-to-order goods are provided on each product page.
  • Deposit or part-payment orders are not released for collection, delivery, dispatch, or fulfilment until the balance and any agreed delivery charge have been paid.
  • Orders containing multiple fulfilment types may arrive in separate parcels.

 

 

5. Studio Fulfilment

  • Items are shipped via Royal Mail Tracked 48, Royal Mail International Tracked, or DHL Express depending on value and destination.
  • Typical delivery:
    • UK: 2–4 business days
    • Europe: 5–10 business days
    • Rest of World: 7–14 business days
  • Tracking numbers are provided by email upon dispatch.
  • Local pickup from Arbroath studio available by appointment.

 

 

6. Delivery Time Obligations

Under the Consumer Rights Act 2015, unless a different period is agreed, we must deliver goods to you within 30 days of you placing your order.

We will deliver within the agreed time or, where no time is specified, within a reasonable time — which is usually under 30 days.

If delivery is not made within this time or the agreed timeframe, you may be entitled to cancel the order and receive a full refund.

If timely delivery was essential — for example, for a time-sensitive gift or urgent item — and we fail to deliver on time, you may cancel immediately and obtain a refund.

If delivery is late but time is not essential, you may specify a further reasonable delivery period. If we fail to deliver within this additional period, you may cancel the contract.

 

 

7. Made-to-Measure Kilts

  • Standard lead-time: 8–12 weeks from order confirmation (subject to seasonal demand).
  • Once the cloth is cut, the order becomes bespoke and non-cancellable except for manufacturing faults.
  • Each kilt is inspected, measured, and packed by hand before dispatch.
  • Shipping via DHL Express Worldwide, insured and tracked.
  • Customers are responsible for any customs duties payable outside the UK.

 

 

8. Fine-Art Prints — theprintspace

Prints and frames are produced and shipped directly by Print Space Studios Limited from the nearest lab (UK, EU, or USA) to reduce carbon impact.

  • Regional shipping ensures customs-free delivery within the UK/EU/US zones.
  • Packaging: acid-free tissue, recyclable materials, and eco-certified boxes.
  • Tracking details supplied automatically from theprintspace email system.

Typical Production Time:

  1. UNFRAMED PRINTS:
    UK, Germany, Europe, USA, Canada: 6–10 working days
    Rest of World: 6–15 working days

  2. FRAMED PRINTS:
    UK, Germany, Europe, USA, Canada: 16–20 working days (includes 10 working days production for framing, then 6–10 days shipping)
    Rest of World: 16–25 working days (includes 10 working days production for framing, then 6–15 days shipping)

 

Shipping Fine-Art Prints (more details)

 

 

9. Print-on-Demand — Contrado Imaging Ltd

  • Items are made-to-order in London.
  • Dispatch within 1–3 business days; delivery worldwide within 5–14 days depending on courier.
  • Contrado uses Royal Mail, FedEx, UPS, or DHL, chosen by destination.
  • Sustainable production: print-on-demand eliminates stock waste and uses water-based inks.
  • Customers receive tracking links directly from Contrado’s automated system.

 

 

10. Shipping Costs

  • Studio & Kilt Orders: Shipping charges calculated at checkout or invoiced post-packing (based on weight, dimensions, destination).
  • Framed Declaration Artworks: eligible local/regional postcodes may see Aizle framed artwork delivery at checkout for £49. Collection from Aizle Framing, Balfron, may also be offered by appointment with no delivery charge. If checkout labels collection as £0.00 or “FREE”, this means customer collection only, not free delivery. Addresses outside the automated local/regional area require a custom delivery quote before dispatch.
  • theprintspace & Contrado: Shipping calculated automatically by their integrated platforms during checkout.
  • Free Local Pickup: Arbroath studio or another agreed collection point by prior arrangement, depending on the product.
  • Combined Orders: multi-supplier checkout may show separate shipping fees; these reflect real fulfilment costs.

Where a shipping rate is available at checkout, it will be displayed before payment is completed. Where specialist handling or custom quoting is required, we will confirm the delivery arrangement separately before dispatch.

 

 

11. Customs, Duties & Taxes

  • Orders within the UK include VAT where applicable.
  • International customers are responsible for payment of all import duties, taxes, and handling fees levied by their local customs authorities.
  • If a delivery is refused due to customs fees or other import charges, we reserve the right to deduct return shipping costs and any associated administrative fees from any refund issued.

 

 

12. Delivery Delays

We strive to meet all estimated times, but delays may occur due to:

  • Weather or courier disruption
  • Customs inspection
  • Global events or strikes
  • Partner lab backlogs (e.g. theprintspace / Contrado)

We will communicate promptly if a significant delay arises.

 

 

13. Lost or Damaged Parcels

  • All shipments are insured to the value of the item.
  • If your parcel appears lost, contact us within 14 days of expected delivery.
  • For damaged goods, retain all packaging and send photos to enquiries@thetartanartisan.com within 7 days.
    We’ll liaise with the relevant courier or fulfilment partner to resolve quickly.

 

 

14. Sustainability & Packaging

  • We prioritise recyclable, biodegradable, and minimal packaging.
  • theprintspace operates carbon-neutral printing and shipping.
  • Contrado offsets production waste and uses eco inks.
  • Studio parcels use recyclable paper tape and kraft wrap wherever possible.

 

 

15. Responsibility After Delivery

Risk passes to you once the parcel is delivered to your specified address.
Please inspect your items upon arrival and report any issues immediately.

 

 

16. Contact for Shipping Enquiries

Shipping Department
The Tartan Artisan® Studio, Arbroath, Angus, Scotland
✉ enquiries@thetartanartisan.com

 

 

17. Updates to This Policy

We may revise this policy to reflect new carriers, partner processes, or regulatory changes.
The most recent version will always be available on this page and dated accordingly.

 

 

End of Shipping & Delivery Policy

For current estimated shipping rates and delivery guidance, please visit our Estimated Shipping Rates & Delivery Guide.
This supplementary page provides practical rate examples and partner-specific details not included in this legal policy.

(This policy forms part of The Tartan Artisan® Legal Framework and applies to all domains including TARTAN250, Tartan.LOVE, and Tartan.ART.)