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SHIPPING & DELIVERY POLICY

Page Updated (effective date): 9 October 2025
Operated by Steven Patrick Sim t/a The Tartan Artisan®
Governing Law: Scotland | Compliance Framework: CRA 2015 & E-Commerce Regulations 2002

 

 

1. Purpose of This Policy

This Shipping & Delivery Policy explains how we handle order dispatch, delivery times, shipping fees, tracking, and customs procedures for all purchases made through thetartanartisan.com, tartan.love, and associated project domains such as TARTAN250.

Our goal is to ensure every parcel — whether shipped from our studio or a trusted partner — reaches you safely, efficiently, and beautifully packaged.

 

 

2. Our Fulfilment Channels

Shipping and Delivery responsive image


Each route follows specific procedures detailed below.

 

 

3. Order Processing

  • Orders placed through Shopify are acknowledged by email immediately.
  • Dispatch typically occurs within 1–3 business days for stock items; custom or bespoke items vary.
  • Production timelines for kilts and made-to-order goods are provided on each product page.
  • Orders containing multiple fulfilment types may arrive in separate parcels.

 

 

4. Studio Fulfilment

  • Items are shipped via Royal Mail Tracked 48, Royal Mail International Tracked, or DHL Express depending on value and destination.
  • Typical delivery:
    • UK: 2–4 business days
    • Europe: 5–10 business days
    • Rest of World: 7–14 business days
  • Tracking numbers are provided by email upon dispatch.
  • Local pickup from Arbroath studio available by appointment.

 

 

5. Delivery Time Obligations

Under the Consumer Rights Act 2015, unless a different period is agreed, we must deliver goods to you within 30 days of you placing your order.

We will deliver within the agreed time or, where no time is specified, within a reasonable time — which is usually under 30 days.

If delivery is not made within this time or the agreed timeframe, you may be entitled to cancel the order and receive a full refund.

If timely delivery was essential — for example, for a time-sensitive gift or urgent item — and we fail to deliver on time, you may cancel immediately and obtain a refund.

If delivery is late but time is not essential, you may specify a further reasonable delivery period. If we fail to deliver within this additional period, you may cancel the contract.

 

 

6. Made-to-Measure Kilts

  • Standard lead-time: 8–12 weeks from order confirmation (subject to seasonal demand).
  • Once the cloth is cut, the order becomes bespoke and non-cancellable except for manufacturing faults.
  • Each kilt is inspected, measured, and packed by hand before dispatch.
  • Shipping via DHL Express Worldwide, insured and tracked.
  • Customers are responsible for any customs duties payable outside the UK.

 

 

7. Fine-Art Prints — theprintspace

Prints and frames are produced and shipped directly by Print Space Studios Limited from the nearest lab (UK, EU, or USA) to reduce carbon impact.

  • Regional shipping ensures customs-free delivery within the UK/EU/US zones.
  • Packaging: acid-free tissue, recyclable materials, and eco-certified boxes.
  • Tracking details supplied automatically from theprintspace email system.

Typical Production Time:

  1. UNFRAMED PRINTS:
    UK, Germany, Europe, USA, Canada: 6–10 working days
    Rest of World: 6–15 working day

  2. UNFRAMED PRINTS:
    UK, Germany, Europe, USA, Canada: 16–20 working day (includes 10 working days production for framing, then 6–10 days shipping)
    Rest of World: 16–25 working days (includes 10 working days production for framing, then 6–15 days shipping)

 

Shipping Fine-Art Prints (more details)

 

 

8. Print-on-Demand — Contrado Imaging Ltd

  • Items are made-to-order in London.
  • Dispatch within 1–3 business days; delivery worldwide within 5–14 days depending on courier.
  • Contrado uses Royal Mail, FedEx, UPS, or DHL, chosen by destination.
  • Sustainable production: print-on-demand eliminates stock waste and uses water-based inks.
  • Customers receive tracking links directly from Contrado’s automated system.

 

 

9. Shipping Costs

  • Studio & Kilt Orders: Shipping charges calculated at checkout or invoiced post-packing (based on weight, dimensions, destination).
  • theprintspace & Contrado: Shipping calculated automatically by their integrated platforms during checkout.
  • Free Local Pickup: Arbroath studio by prior arrangement.
  • Combined Orders: multi-supplier checkout may show separate shipping fees; these reflect real fulfilment costs.

All rates are displayed before payment is completed.

 

 

10. Customs, Duties & Taxes

  • Orders within the UK include VAT where applicable.
  • International customers are responsible for payment of all import duties, taxes, and handling fees levied by their local customs authorities.
  • If a delivery is refused due to customs fees or other import charges, we reserve the right to deduct return shipping costs and any associated administrative fees from any refund issued.

 

 

11. Delivery Delays

We strive to meet all estimated times, but delays may occur due to:

  • Weather or courier disruption
  • Customs inspection
  • Global events or strikes
  • Partner lab backlogs (e.g. theprintspace / Contrado)

We will communicate promptly if a significant delay arises.

 

 

12. Lost or Damaged Parcels

  • All shipments are insured to the value of the item.
  • If your parcel appears lost, contact us within 14 days of expected delivery.
  • For damaged goods, retain all packaging and send photos to enquiries@thetartanartisan.com within 7 days.
    We’ll liaise with the relevant courier or fulfilment partner to resolve quickly.

 

 

13. Sustainability & Packaging

  • We prioritise recyclable, biodegradable, and minimal packaging.
  • theprintspace operates carbon-neutral printing and shipping.
  • Contrado offsets production waste and uses eco inks.
  • Studio parcels use recyclable paper tape and kraft wrap wherever possible.

 

 

14. Responsibility After Delivery

Risk passes to you once the parcel is delivered to your specified address.
Please inspect your items upon arrival and report any issues immediately.

 

 

15. Contact for Shipping Enquiries

Shipping Department
The Tartan Artisan® Studio, Arbroath, Angus, Scotland
✉ enquiries@thetartanartisan.com

 

 

16. Updates to This Policy

We may revise this policy to reflect new carriers, partner processes, or regulatory changes.
The most recent version will always be available on this page and dated accordingly.

 

 

End of Shipping & Delivery Policy

For current estimated shipping rates and delivery guidance, please visit our Estimated Shipping Rates & Delivery Guide.
This supplementary page provides practical rate examples and partner-specific details not included in this legal policy.

(This policy forms part of The Tartan Artisan® Legal Framework and applies to all domains including TARTAN250 and Tartan.LOVE.)