SHIPPING AND DELIVERY

Last updated: 16th August 2025

Important Notice About Shipping Charges

Please note: Shipping for kilts and woven goods will be invoiced separately after tailoring, once your order is completed and boxed.
The ‘FREE’ shipping label shown at checkout for woven goods is a system default and does not apply. This means shipping is not free for these items—you will receive a separate invoice for delivery costs prior to dispatch.

Note, I am currently looking into automating the shipping cost calculation process (via DHL). Please bear with me as I look at that.

Contact
For any questions or special requests about shipping, please contact:
Steven Patrick Sim
steve@theTartanArtisan.com
+44 7590 566777

1. Designer Kilts & Highland Wear

Made to Order, Carefully Presented

  • All kilts and highland wear are individually made to order with careful attention at every stage.

  • Each piece is professionally boxed and presented to reflect its quality as a designer product.

  • Orders may include a single kilt, a kilt with a matching plaid, or multiple items—each requiring specific box sizes and packing methods.

Shipping Process

  • Shipping is not charged at checkout for kilts and woven goods.

  • Once your order is completed, packed, and weighed, you will receive a separate invoice for the shipping cost.

  • Costs are calculated fairly based on final parcel size, weight, insurance value, and destination.

  • All shipments are fully insured and sent via DHL tracked delivery.

Typical Shipping Costs

  • UK: £25+ (depending on parcel size and insurance).

  • International: £50–£60+ (depending on size, destination, and insured value).
    International customers are responsible for any import duties, VAT, or customs fees imposed by their country.

Combined Orders

  • If you order additional made-to-order accessories—such as a fringed or purled & knotted fly plaid—shipping will be combined and invoiced together, so your items arrive safely in one parcel.

Collection Option

  • You are welcome to collect your order in Arbroath by appointment, with no shipping charge.

Tariffs & Duties

  • For international customers, local import taxes, customs duties, or tariffs may apply upon delivery. These charges are not included in the product or shipping price and remain the customer’s responsibility.

2. Creativehub Fine Art Prints

Framed & Unframed Star-Spangled Banner Prints

Prints are produced and shipped directly by theprintspace/Creativehub, a professional fine art print partner.

Current Shipping Rates (effective July 2025):

Region Unframed Prints Framed Prints (A1)
UK £6.45 £20.50
Germany £6.45 £20.50
Europe (EU) £12.50 £29.50
Norway, Iceland, Liechtenstein, Switzerland £16.75 £34.90
USA £24.50 £31.75
Canada £35.00 £64.00
Australia, New Zealand £65.79 £151.86
Rest of World £65.79 £151.86

Notes:

  • Figures taken directly from Creativehub delivery matrix (source link).

  • Adding multiple prints to your cart does not multiply the shipping charge. This is by design and benefits customers.

  • Delivery times are estimated at checkout and may vary by region.

  • Tracking details are provided for all print orders.

3. Contrado Print-on-Demand Products

Direct from the Maker

  • Items such as scarves, apparel, and homeware are produced and shipped directly by Contrado.

  • Shipping rates are calculated automatically at checkout based on Contrado’s rates.

Typical Contrado Shipping Rates

Region Small Normal Bulky Huge
UK £4.95 £5.99 £9.50 £16.50
EU £12.00 £15.50 £18.50 £35.00
North America £14.00 £16.50 £26.50 £59.00
Rest of World £18.00 £23.00 £29.50 £54.00

4. General Accessories & Small Items

For Smaller, In-Stock Items

  • Includes scarves, ties, or other gifts held in stock (not print-on-demand).

  • Shipping is calculated at checkout.

Rates

  • UK: £8.00 (orders up to 5lb).

  • International: £14.00 (tracked service).

  • Collection: Free, by appointment in Arbroath.

5. Declaration of Arbroath Gold Metallic Editions (Fine Art)

Special Handling for Fine Art

  • These limited editions are framed and shipped by Aizle Framing Co.

Small and Medium Sizes:

  • Can be shipped within the UK.

  • Standard delivery within 50 miles of Glasgow: £49.

  • For delivery outside this area or for international shipping, please contact us for a custom quote.

Large Size:

  • Cannot be shipped due to risk of breakage—collection only.

International Customers:

  • Shipping fine art with glass overseas is complex and costly. Please contact us before purchasing.

Collection from Framer:

  • If you wish to collect from Aizle Framing Co in Balfron, contact us for a shipping discount code.

6. Customs, Duties & Taxes

  • International customers are responsible for import duties, VAT, or customs fees.

  • These charges are not included in prices or shipping.

  • Customs processing may delay delivery.

7. Tracking & Delivery

  • Every shipped order includes tracking; details will be emailed when your parcel is dispatched.

  • If delayed, lost, or damaged, contact us within 48 hours.

  • Ensure your shipping address is accurate—errors may cause delays or losses.

8. Sustainability

  • We use recyclable packaging where possible.

  • We partner with suppliers who share our commitment to sustainability.

9. Questions or Special Requests?

If you need a shipping quote, want to arrange collection, or have delivery concerns, please get in touch.
We are always happy to help and want your experience with The Tartan Artisan® to be as smooth as possible.

Thank you for supporting Scottish craftsmanship and choosing The Tartan Artisan® for your tartan and art needs.